Benefit with Multi-Channel Communications

SmarterTrack integrates multiple customer service solutions into a single application. Features include:

• A world-class ticket solution that transforms service, sales, and help desk emails into a powerful information distribution system
• Live Chat, which gives businesses the ability to reduce help desk phone calls, capture information on website visitors, and assist more customers
• WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
• A portal interface that is optimized for search engines and functions as the central hub for all communication channels
• Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues
• An integrated survey system that can be triggered upon events
• More than 70 summary and trend reports with many levels of customization and filtering
• Support for multiple brands within a company